🛟 Something went wrong

Most problems have a quick fix. Find yours below — and if it's not here, tap the chat bubble and we'll sort it out.

“You need more credits to make it”

Your video stopped because your balance ran out. Nothing extra was charged. You can:

• Tap Add … credits — your video finishes as soon as you've paid, or
• Tap Make the …-second version (if shown) to make a shorter video with the credits you have.

My video came out as still pictures

When an animated video won't fit your balance, Slice picks still images (about half the credits) so it can still be made. Add credits and choose Animated video next time.

“Something went wrong”

Tap Try again. These are usually problems on our side, the team is told automatically, and you aren't charged for anything that didn't get made.

One scene is missing or looks wrong

• If a scene failed, you'll see “A scene failed to generate” under the timeline. Tap Scene … · fix, adjust the Visual prompt, and tap Regenerate.
• If the AI said no to a scene, reword the picture description — avoid real celebrities, violence or anything explicit. Your credits weren't spent.
• If a scene just isn't what you wanted, change its prompt and regenerate it — see Change scenes, pictures and timing.

The download is taking a while

Preparing download… means we're building the full-quality file — usually under a minute or two. Keep the page open and it saves by itself. If you see Couldn't prepare the video, tap Try again.

My sign-in code didn't arrive

Check junk/spam and Gmail's Promotions tab (it's from [email protected]), then tap Send a new code and use the newest one. Codes last 15 minutes. If you see “Too many tries”, wait a few minutes. More in Signing in with an email code.

I didn't get free credits

Free credits are limited to a couple of new accounts per internet connection each week. If someone on the same Wi-Fi already claimed them, you'll need a pack to start — or message us if you think that's a mistake.

There's a badge on my video

Free trial videos carry a small “Sliced by Slice” badge. Buy any credit pack and download again — it's gone.

Something is locked 🔒

Longer videos, talking characters and premium models unlock with any credit pack — see What you get for free.

My post didn't go out

The error shows on the video's Share page and on Schedule. Most often the connection expired: open Social, tap Disconnect, then Connect again. Instagram also needs a Business account.

My daily series stopped

Automations pause when you run out of credits. Top up (or turn on auto top-up) and tap Resume.